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Technical Support Specialist
2 months ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at East and North Hertfordshire NHS Trust. As a key member of our Digital Support team, you will play a vital role in providing exceptional technical support to our 6,500 users across four acute sites.
Main Responsibilities- Support the senior 2nd Line Digital Support Engineers in delivering a quality Digital 2nd line support service to agreed levels.
- Aid the process of fault evaluation and resolution by passing on skills in the form of hands-on training to junior members of staff.
- Assist the 2nd Line Digital Support Engineers with the development of quality standards throughout this functional area by ensuring that procedures are well documented and that any changes in technical services meet service level agreements.
- Continued expansion of skills and knowledge for all PC-based operating systems and application software used by the Trust to allow the post holder to provide a higher level of support.
- Use knowledge of computer networks to assist in the diagnosis and rectification of faults.
- Take part in a team on-call rota providing 24/7 support to all our end users.
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work-life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Person Specification- Relevant Degree or equivalent experience in IT/Digital or related field.
- IT/Digital Staff and Service management experience in a large or complex organisation.
- Experience of working in project teams.
