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Desktop Claims Investigator

2 months ago

Little Common, East Sussex, United Kingdom Hastings Direct Full time
Job Summary

We are seeking a skilled Desktop Claims Investigator to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for investigating, managing, and reporting on a varied range of surveyed claims.

Key Responsibilities
  • Investigate and manage domestic property claims, determining policy cover and legal liability
  • Establish the loss value and associated costs, handling and desktop settling a full and varied range of incidents
  • Ensure all claims are managed properly, fairly, and with integrity, producing reporting that demonstrates this
  • Maintain high standards of communication with internal stakeholders and provide information on significant claims trends
  • Participate in the policy wording and claim handling enhancement working group and contribute to the claims auditing process
Requirements
  • Experience of investigating and handling domestic property claims
  • Excellent knowledge of current case law, settlement methods, building regulations, market pricing, flood/escape of water/fire damage management best practice and principles
  • Claims scoping and management software experience
What We Offer
  • Attractive salary based on experience, with pay reviews completed each year
  • Flexible working arrangements, including hybrid working and flexible hours
  • Competitive bonus scheme, based on individual and company performance
  • Range of benefits, including life assurance, income protection, pension contribution match, and access to financial wellbeing support
  • Opportunities for professional development and career growth
About Hastings Direct

Hastings Direct is a digital insurance provider with a strong focus on customer satisfaction and employee wellbeing. We are committed to creating a positive and inclusive work environment, where our colleagues can thrive and contribute to our success.