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Senior IT Support Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Head Resourcing Full time

Job Title: Senior IT Support Analyst

Job Type: Full-time

Industry: Construction and Maintenance

Location: Glasgow

Job Description:

We are seeking a highly skilled and experienced Senior IT Support Analyst to join our team at a leading construction and maintenance company based in Glasgow. As a Senior IT Support Analyst, you will be responsible for leading a team of engineers and ensuring the helpdesk is appropriately staffed.

Key Responsibilities:

  • Leading a team of engineers and ensuring the helpdesk is appropriately staffed
  • Providing technical support to employees at both 2nd and 3rd line
  • Customizing desktop configurations, group policies, and user profiles to align with organizational requirements and standards
  • Configuring, deploying, integrating, and troubleshooting desktop operating systems (e.g. Windows 10/11) and common applications (e.g., O365 - Outlook, Word, Excel, Teams)
  • Knowledge of desktop imaging solutions to streamline deployment processes
  • Knowledge of tools such as Intune/SCCM or similar
  • Familiarity with desktop virtualization technologies such as Windows Virtual Desktop / Remote Desktop Services. VMWare Horizon, Citrix Virtual Apps or similar
  • Knowledge of desktop security best practice

About the Company:

Our client is a leading construction and maintenance company based in Glasgow. They are one of Scotland's largest construction companies working across the public, private, and third sectors. Our client has a unique social ethos of building a sustainable future which underpins their drive to deliver excellence across a wide range of high-quality construction and manufacturing operations.

What We Offer:

  • A supportive and inclusive work environment where employees are encouraged to grow and excel
  • Competitive salaries
  • Excellent benefits
  • Opportunities for professional development and career advancement

About Us:

Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. We welcome enquiries and applications from everyone and will be happy to discuss any workplace adjustments you need in order to be at your best during the recruitment process.