Digital Support Team Lead

2 weeks ago

Salford, Salford, United Kingdom Bupa Full time

About the Role:

We are seeking a highly skilled and motivated Service Team Manager to join our Digital teams. As a key member of our leadership team, you will be responsible for leading and engaging a team of Digital Advisors to deliver exceptional service and productivity metrics.

Key Responsibilities:

  • Lead, motivate, and develop a team of front-line employees by understanding performance, observation, setting coaching plans, and measuring improvements.
  • Demonstrate a commercial mindset when managing a business unit, as if it were your own.
  • Build and maintain strong relationships with internal and external contacts.
  • Plan and manage time effectively to achieve business objectives.

What We Offer:

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • Enhanced pension plan and life insurance.
  • Annual performance-based bonus.
  • Onsite gyms or local discounts where no onsite gym is available.
  • Various other benefits and online discounts.

About Us:

Bupa is a leading health insurer and provider, driven by a purpose to help people live longer, healthier, happier lives and make a better world. We champion diversity and understand the importance of our people representing the communities and customers we serve.

Time Type: Full time

Job Area: Call Centre

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