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IT Infrastructure Expert

2 months ago

Worcester, Worcestershire, United Kingdom CV Library Full time

Job Title: Senior IT Support Engineer

About the Role:

We are seeking an experienced IT Support Engineer to join our team at CV Library. As a Senior IT Support Engineer, you will be responsible for providing advanced technical support to our clients, troubleshooting complex issues, and ensuring the smooth operation of their IT infrastructure.

Key Responsibilities:

  • Provide 2nd and 3rd line support for a variety of IT issues, both remotely and on-site.
  • Manage and resolve complex technical issues across multiple platforms, including Windows Server, Office 365, networking equipment, and cloud services.
  • Collaborate with clients to understand their needs and provide tailored IT solutions.
  • Lead and participate in IT projects, including system upgrades, migrations, and deployments.
  • Mentor and guide junior engineers, fostering a culture of learning and professional development.

Requirements:

  • Strong technical knowledge in Windows Server, Office 365, networking, and cloud technologies.
  • Exceptional customer service skills with a focus on delivering high-quality support.
  • Relevant IT certifications (such as CompTIA A+, Microsoft Certified Professional, etc.).

What We Offer:

  • Competitive salary up to £35,000, depending on experience.
  • Opportunities for professional development and career progression.
  • Flexible working arrangements and a healthy work-life balance.
  • Regular team events and a positive company culture.