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Reservations Supervisor
2 months ago
We are seeking a highly skilled Reservations Supervisor to join our dynamic team at RBH Hospitality Management. As a key member of our Sales team, you will be responsible for providing exceptional customer service, maximizing sales, and ensuring seamless booking experiences for our guests.
Key Responsibilities- Provide high-level customer service to customers, companies, and agents making bookings for bedroom reservations, weddings, conferences, or events.
- Contribute to the maximization of sales by incorporating meetings, weddings, events, and accommodation facilities.
- Provide effective administration for all bookings and communicate these effectively to all departments within the hotel.
- Carry out site visits of the hotel to potential customers to the standard set by the Sales Manager.
- Be a point of contact for customers, companies, and agents throughout the booking process.
- Input and administer all enquiries and bookings into the booking systems.
- Carry out shift duties within the sales office operating hours.
- Chase provisional bookings and update reservations when confirmations received.
- Pass any potential sales leads and new users onto the Sales Manager at the hotel.
- Follow up with any past users to rebuild the relationship and understand the clients' hotels future requirements.
- Previous experience in a similar role is desirable.
- Good work ethic and ability to work in line with the Company's standards.
- Guestline/Rezlynx system experience.
- Ability to represent the Company and the Hotel in a loyal, professional, and knowledgeable manner at all times.
- Ability to conform to all the Rules and Regulations outlined in the Staff Contract and company policies.
- Discounted hotel room rates for you and your friends & family.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Free meals on duty saving you over £1000 per year.
