German Customer Experience Specialist

3 weeks ago

Runcorn, United Kingdom Protein Works Full time
Customer Experience Executive - German Market

We are Protein Works, a leading health and fitness brand that's passionate about delivering exceptional customer experiences. We're looking for a highly motivated and customer-focused individual to join our team as a Customer Experience Executive in the German market.

About the Role:

As a Customer Experience Executive, you will be responsible for proactively handling customer inquiries, resolving issues, and providing personalized advice to our customers in the German market. You will be the face of our brand, ensuring that every interaction is positive, engaging, and memorable.

Key Responsibilities:

  • Deliver exceptional customer service through various communication channels, including phone, email, live chat, and social media.
  • Manage real-time social media DMs, building our communities and delivering a personalized experience to our customers.
  • Handle operational elements of our customer's experience, including order and delivery queries.
  • Work closely with our marketing team to deliver personalized and on-brand experiences to our customers.
  • Ensure the brand is represented to the highest possible degree in all interactions, posts, and engagements across all countries at all times.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build positive, productive relationships.
  • High standards for quality of delivery, with a focus on customer satisfaction.
  • Proven experience in customer service or sales, with a track record of delivering to target.
  • Language capabilities and high standard of written and spoken German.
  • Creative, high energy, innovative, proactive, and resourceful individual ready to take on a challenge.

What We Offer:

As a Customer Experience Executive at Protein Works, you will have the opportunity to work with a dynamic and innovative team, delivering exceptional customer experiences that drive business growth. You will be part of a wider team that's passionate about health, fitness, and training, and you will have the chance to develop your skills and knowledge in a fast-paced and exciting environment.

Join Our Team:

We're looking for individuals who share our passion for customer experience, innovation, and growth. If you're a motivated and customer-focused individual with a passion for the German market, we'd love to hear from you.

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