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IT Operations Lead

3 months ago


York, York City, United Kingdom Oscar Associates (UK) Limited Full time
Position Overview

We are seeking an experienced IT Operations Manager to join a prominent Managed Service Provider (MSP) based in the UK. This role is essential in supporting the Head of IT Operations with various responsibilities.


The successful candidate will oversee multiple areas including 1st, 2nd, and 3rd line support, as well as Infrastructure, Networking, Telephony, and Data Centre operations. This position is highly focused on people management, both internally within the organization and externally with clients.


To excel in this role, candidates must possess a strong background in the MSP or Retail sectors. Previous experience in similar environments is crucial for understanding the dynamics of service delivery and client interaction.


Key Responsibilities:

  • Manage day-to-day IT operations and ensure service excellence.
  • Collaborate with cross-functional teams to enhance operational efficiency.
  • Lead and mentor a team of IT professionals.
  • Implement best practices in IT service management.


We look forward to welcoming a dedicated professional who can contribute to our ongoing success.