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Technical Training Specialist
2 months ago
Join The Advocate Group, a leading recruitment partner to the FMCG and consumer product sectors, in this exciting opportunity to drive business transformation and technical capability.
About the Role:We are seeking a highly skilled Technical Trainer to lead the development and delivery of IT User Experience Journey, end to end. As a key member of our team, you will be responsible for empowering end users and consumers of our services with the knowledge and capability to fully leverage and maximise technology to drive and deliver results.
Key Responsibilities:- Develop and deploy Monster Energy's seamless IT end user journey throughout EMEA.
- Identify and implement key competencies for enhancing and upskilling organisation technical capability and productivity.
- Lead key projects and initiatives to continually develop and enhance our best-in-class IT UX and upskilling initiatives.
- Collaborate with external vendors and internal L&D teams to leverage available tools and resources to create and deliver focused programmes to empower end users.
- Embed end to end training that ensures all consumers of technology are fully adopting and leveraging relevant tools to upskill and increase overall organisational technological capability.
- Coordinate UAT to successfully ensure the most efficient and effective ways of working are deployed, taking in feedback to ensure solutions are user focused.
- Tailor and improve the IT Onboarding experience to create a succinct programme for both Office and Remote employees.
- Develop best in class, tailored training content for business related systems and processes.
- Minimum 2 years' experience in a similar role.
- Demonstrable knowledge and experience in recognising and increasing end user technical capability.
- Broad knowledge of LMS systems, core mainstream enterprise applications with a willingness to learn/implement new systems and processes.
- Proven understanding of end user technical adoption and associated challenges embracing end users within a changing IT landscape.
- Previous exposure working alongside internal L&D teams to deliver UX training and upskilling end users.
- Proficient in creating technical training material across multiple business disciplines.
- Ability to recognise patterns and trends that draw key conclusions to continuously improve training and upskilling penetration.
- Capability to predict challenges associated with change and seek to proactively mitigate obstacles and technical problems.
- Influencing outcomes and the ability to gain the support of others while managing expectations.
- A self-starter who's able to create areas of opportunity and engagement, showing forward thinking to gauge new areas of expansion that can benefit EMEA end users.
- Accomplished verbal and written communicator across all levels.
- Strong collaboration skills, enthusiastic, resourceful and methodical.
The Advocate Group is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
