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Telephony Support Specialist

2 months ago


Prescot, Knowsley, United Kingdom Certes IT Service Solutions Full time
Job Overview
Position: Technical Support/Telephony Engineer

Contract Duration: Initial 3 Months

Work Arrangement: Hybrid (Remote and On-site)

Compensation: £200 - £250 per day

IR35 Status: Inside IR35

Commencement: Immediate

Role Summary:

We are seeking a skilled Technical Support/Telephony Engineer to deliver first and second line assistance to users facing challenges with network operations, telephony systems, hardware, or business applications.

Your responsibilities will include:

  • Providing technical support to resolve user issues efficiently.
  • Collaborating with team members to enhance service delivery.
  • Documenting and tracking support requests for continuous improvement.

This role is essential for ensuring smooth communication and operational effectiveness within the organization.