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Multi-Site Management Expert
2 months ago
We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Brammer Buck & Hickman. As a Regional Operations Manager, you will be responsible for managing a portfolio of industrial distribution contracts, providing leadership and motivation to a team of Insite Managers, and ensuring the consistent delivery of customer service.
Key Responsibilities- Financial Management: Responsibility for the combined Profit and Loss (P&L) for all Insites.
- Leadership and Motivation: Provide leadership and motivation to all Insite Managers, both in person and remotely.
- Customer Service: Ensure the consistent delivery of agreed levels of customer service.
- Forecasting: Work with Insite Managers in the preparation and submission of forecasts.
- Process Implementation: Implement and monitor the Company Scorecard report, ensuring best practice principles across all Insites within the region.
- Standardization: Develop, maintain, and implement standard core processes to deliver consistent service and performance levels for customers.
- Customer Relationships: Develop on-site relationships with customers by setting and attending regular review meetings and assisting in efficiency programs.
- Performance Review: Attend regular internal review meetings to discuss Regional Insite performance and contract compliance.
- Culture and Values: The culture of the Key Insites function is sociable and committed, with a genuine interest in the wellbeing of the team, alongside a strong commitment to excellence in customer service and business performance.
- Technical Knowledge: Demonstrated understanding of point of sale/purchasing/stock management systems.
- Value Creation: Understands the concept of value creation and how to develop added value.
- Industrial Distribution Experience: Experience of working within industrial distribution or a multi-site management role.
- P&L Management: Understanding of P&L management.
- Stores Management: Understanding and appreciation of stores management disciplines.
- Communication and Leadership: Clear communication and presentation skills, with the emotional intelligence required to lead a field-based team in the delivery of targets and operational fulfillment.
- Customer Focus: Naturally, customer-focused, with a passion for creating a market-leading proposition.
- Leadership and Motivation: A visible and energetic leader who is able to enthuse and motivate a team.
- Performance Management: Experience of appraisals, SMART objectives, and staff performance management.
- Initiative and Autonomy: An initiative-taking self-starter who is comfortable working at pace.
- Active Listening: Active listener with the ability to communicate at all levels.
- Decision-Making: Comfortable in making challenging decisions and driving demanding objectives.
We are Brammer Buck & Hickman, a leading industrial distribution company with a presence in 22 markets and sales of €3bn. We value your initiative and offer autonomy, flexibility, and the chance to shape your career. As a Regional Operations Manager, you will be part of a dynamic team that is committed to excellence in customer service and business performance.
What We Offer- Competitive Salary: A highly competitive base salary.
- Car or Car Allowance: Car or car allowance.
- Private Medical Insurance: Private medical insurance.
- Pension Scheme: Pension scheme.
- Flexible Working: Flexible working arrangements.
- Industry-Leading Training: Industry-leading training through our Rubix Academy.
- Leadership Opportunities: Leadership opportunities.
- Mentoring: Mentoring and coaching.
