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Floor Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Floor Manager to join our team at JD Sports. As a key member of our in-store team, you will be responsible for providing visual support to the store, engaging our customers through creative product placement and utilizing the latest fashion trends.
Key Responsibilities:
- Provide customers with exceptional levels of customer service, ensuring a positive shopping experience.
- Deal with customer complaints and inquiries in a professional and courteous manner, providing the best possible outcome.
- Ensure the personal appearance of sales team members is in line with company guidelines, maintaining a high level of professionalism at all times.
- Have a thorough understanding of our customer service measuring program, ensuring that all team members are aware of and adhere to the standards.
Sales and Visual Merchandising:
- Ensure that sales targets are achieved and, where possible, exceeded, through effective visual merchandising and sales floor management.
- Monitor staff service levels to maximize store sales, identifying areas for improvement and implementing strategies to increase sales.
- Utilize in-store devices to offer customers the full product range, ensuring that they are aware of all available options.
- Use sales reports to inform product placement decisions, ensuring that key selling lines are prominently displayed.
Visual Merchandising and Store Standards:
- Attract and engage customers through the use of creative visual techniques, including window and in-store displays.
- Provide assistance with the maintenance of store standards, ensuring that the sales floor is clean and presentable at all times.
Training and Development:
- Encourage personal progression within the store, providing opportunities for staff to develop their skills and knowledge.
- Provide assistance with the induction and training of new starters, ensuring that they are equipped to perform their role effectively.
- Assist with the development of existing staff, ensuring that they have the necessary skills and knowledge to perform their role to the highest standard.
Requirements:
- Previous retail management experience, preferably in a similar role.
- Excellent time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Strong verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
- IT skills, including Microsoft Outlook, Word, and Excel.
Benefits:
- Incremental holiday allowance.
- Staff discount on JD Group and other brands within the organization.
- Pension scheme, depending on the level of the role.
- Personal development opportunities to learn and develop at work.
