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Technical Support Analyst
2 months ago
Company Overview:
Blue Coast is a prominent global family office with a focus on diverse investment strategies, including traditional assets and cryptocurrency management.
Position Summary:
We are seeking a dedicated and proficient IT Support Specialist to enhance our team. This role is crucial for overseeing and sustaining the organization's information technology systems, ensuring their optimal functionality, and delivering technical assistance.
Key Responsibilities:
1. Oversee and sustain the organization’s IT infrastructure, which encompasses networks, servers, and databases.
2. Provide technical assistance to resolve issues faced by staff when utilizing computers and software applications.
3. Safeguard the security and reliability of the systems, promptly addressing any failures or vulnerabilities.
4. Collaborate with departmental leaders to execute IT strategies and elevate the company’s technological capabilities.
5. Develop and revise IT documentation, including operational manuals and user guides.
6. Engage in the planning and execution of IT projects, ensuring timely completion and adherence to specifications.
7. Commit to continuous learning of new technologies and maintain awareness of industry advancements.
Qualifications:
1. A bachelor’s degree or higher in computer science, information technology, or a related field is preferred.
2. Strong communication skills and a collaborative mindset are essential.
3. Proficiency in common operating systems and office software, along with experience in network maintenance and troubleshooting.
4. Demonstrated problem-solving skills and a capacity for self-directed learning.
5. Candidates with IT certifications (such as CCNA, MCSE, etc.) will be prioritized.
6. Experience in IT project management will be an advantage.
