Housing Support Specialist
4 weeks ago
About the Role
We are seeking a skilled and compassionate Housing Support Worker to join our team at Riverside. As a Housing Support Worker, you will play a vital role in providing support to vulnerable individuals, helping them to maintain and sustain their tenancies, and empowering them to achieve their goals.
Key Responsibilities
- Provide housing-related support to customers, including helping them to manage their tenancies, connect with employability coaches, and access benefits.
- Work with customers to develop and implement bespoke support plans, focusing on their strengths and needs.
- Engage with customers to promote opportunities for employment, education, and training, and support them in removing barriers to accessing these opportunities.
- Signpost customers to external support services, including interventions such as food banks and community resources.
- Support customers to be 'tenancy ready' and enable successful move-on.
- Support customers to be financially independent through budgeting plans and maximizing income.
- Monitor and support customers' healthcare needs, ensuring appropriate contact with healthcare professionals.
Requirements
- Experience of working with vulnerable individuals, including those with complex needs.
- Experience of delivering structured support and risk management.
- Ability to work as part of a team, with a caring, empathetic, and flexible approach.
- Previous experience in positively resolving incidents.
- Competent administrative and IT skills, including the ability to produce reports and other communications.
About Riverside
Riverside is a housing association with a difference, enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we're committed to providing high-quality support services to our customers.
What We Offer
- Competitive pay and generous pension.
- 28 days' holiday plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development, and technology.
- A wide range of benefits.
Diversity and Inclusion at Riverside
We are inclusive, and we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
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