Housing Support Specialist

4 weeks ago


Swindon, Swindon, United Kingdom Riverside Full time

About the Role

We are seeking a skilled and compassionate Housing Support Worker to join our team at Riverside. As a Housing Support Worker, you will play a vital role in providing support to vulnerable individuals, helping them to maintain and sustain their tenancies, and empowering them to achieve their goals.

Key Responsibilities

  • Provide housing-related support to customers, including helping them to manage their tenancies, connect with employability coaches, and access benefits.
  • Work with customers to develop and implement bespoke support plans, focusing on their strengths and needs.
  • Engage with customers to promote opportunities for employment, education, and training, and support them in removing barriers to accessing these opportunities.
  • Signpost customers to external support services, including interventions such as food banks and community resources.
  • Support customers to be 'tenancy ready' and enable successful move-on.
  • Support customers to be financially independent through budgeting plans and maximizing income.
  • Monitor and support customers' healthcare needs, ensuring appropriate contact with healthcare professionals.

Requirements

  • Experience of working with vulnerable individuals, including those with complex needs.
  • Experience of delivering structured support and risk management.
  • Ability to work as part of a team, with a caring, empathetic, and flexible approach.
  • Previous experience in positively resolving incidents.
  • Competent administrative and IT skills, including the ability to produce reports and other communications.

About Riverside

Riverside is a housing association with a difference, enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we're committed to providing high-quality support services to our customers.

What We Offer

  • Competitive pay and generous pension.
  • 28 days' holiday plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.

Diversity and Inclusion at Riverside

We are inclusive, and we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.



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