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Field Service Operations Manager

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Stannah Full time
Job Description

**Job Title:** Field Service Operations Manager

**Job Summary:** We are seeking a highly skilled and experienced Field Service Operations Manager to join our team at Stannah. As a key member of our management team, you will be responsible for leading a team of skilled Lift Engineers and driving operational excellence within our Brackley Branch.

**Key Responsibilities:**

  • **Operational Planning:** Develop and implement effective operational plans to ensure the successful delivery of Planned Preventative Maintenance (PPM), LOLER defects, and call-outs within our designated area.
  • **Team Management:** Lead and manage a team of skilled Lift Engineers, providing guidance and support to ensure they consistently deliver exceptional service that aligns with our company values and Health and Safety standards.
  • **Compliance and Risk Management:** Ensure compliance with all Health and Safety procedures, conduct risk assessments, and method statements to maintain a safe working environment.
  • **Customer Relationships:** Maintain strong relationships with customers, addressing any queries and complaints in a professional and timely manner.
  • **Credit Control and CRM:** Manage credit control logs and CRM to ensure accurate and up-to-date records.

**Requirements:**

  • **Experience:** Previous experience working within the lift industry or similar service industry with transferable skills is essential.
  • **Qualifications:** Relevant technical or management qualifications would be desirable.

**Company Information:** Stannah is a family-owned manufacturing and engineering company providing maintenance and repair services. We offer a competitive salary, benefits package, and opportunities for career growth and development.