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Welfare Support Coordinator
2 months ago
About the Position
We are currently seeking a Welfare Support Coordinator to enhance our service delivery for individuals and families under a specialized government initiative. This role is integral to the Afghanistan Resettlement Associated Project Transit sites team, reporting directly to the Transit Welfare Operations Manager.
The Welfare Support Coordinator will be responsible for providing essential support and executing specific tasks throughout various phases of the process. This includes offering administrative assistance to Managers and Welfare Support Officers to ensure that business objectives and timelines are achieved. Maintaining accurate and updated records for auditing purposes is crucial.
Your responsibilities will encompass planning, monitoring, and executing welfare support interventions and requests from Service Users, many of whom may be in vulnerable situations. Collaborating closely with the Transit sites team is essential to ensure the safe and timely transportation of users. A strong emphasis on safeguarding and enhancing the Service User experience is a fundamental aspect of this role.
Key Responsibilities:
- Proficient use of databases and expertise in Microsoft Office applications, including Excel, Word, and Outlook, along with familiarity with Customer Relationship Management systems.
- Customer-oriented with excellent problem-solving abilities and a positive, proactive approach.
- Planning, organizing, and coordinating onsite vocational and recreational activities, as well as managing workload effectively.
- Professional engagement with a diverse range of clients.
- Ability to work independently and prioritize tasks efficiently.
- Exhibit qualities of supportiveness, trustworthiness, active listening, approachability, and empathy towards others.
What We Offer:
- 25 days of annual leave in addition to public holidays.
- Annual Mears Fun Day as a gesture of appreciation from the Executive team for your hard work.
- Volunteering Leave to support community engagement initiatives.
- Employee perks through Mears Rewards, including discounts on groceries, holidays, eye tests, and more.
- Family-friendly policies to support work-life balance.
If you possess the skills and experience we are looking for, we encourage you to explore this opportunity further. Mears Group is committed to being a Disability Confident employer, recognizing our workforce as our most valuable asset. We celebrate individuality and strive to ensure equal access to opportunities for all, regardless of background.
