Insurance Claims Handler

3 weeks ago


Lancashire, United Kingdom Time Recruitment Full time
Insurance Claims Handler Job Description

We are seeking an experienced Insurance Claims Handler to join our team at Time Recruitment Solutions Ltd. As an Insurance Claims Handler, you will be responsible for managing a diverse range of claims predominantly within Property & Liability.

Key Responsibilities:
  • Claims Assessment: Review and assess insurance claims across various products to determine coverage and liability.
  • Client Acknowledgment: Acknowledge all new claims to clients and insurers, keeping clients informed and pursuing the best outcome.
  • Investigation: Investigate and gather evidence to support claims decisions.
  • Negotiation: Negotiate with claimants, insurers, and other parties to reach fair settlements.
  • Timely Handling: Ensure all claims are processed efficiently, adhering to FCA guidelines and company procedures.
  • Record Management: Maintain accurate and up-to-date records of all claims activities.
  • Diary Management: Manage an efficient diary system for claims follow-up.
  • Mentorship: Mentor and provide guidance to junior claims handlers.
  • Customer Service: Maintain a high level of customer service and adherence to exceptional care standards.
  • Relationship Development: Build and maintain good working relationships with clients and insurers.
  • Industry Awareness: Stay up-to-date with changes in the insurance and childcare industries.
  • Reporting: Prepare claims reports for Account Executives on larger cases.
  • Training: Conduct training and assessment exercises in line with the individual T&C scheme and identify areas for personal development.
The Package:
  • Competitive salary.
  • Workplace pension with employer-matched 5% contribution.
  • Life Assurance - Death in service benefit (2x annual salary).
  • Support for obtaining CII qualifications.
  • Employee Assistance Programme.
  • 25 days of annual leave, plus extra holiday days at Christmas not deducted from annual entitlement.


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