Technical Support Specialist
5 days ago
Take the next step in your career and explore a challenging opportunity to make a real impact.
We're looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve platform technology issues.
As a Support Engineer, you'll provide technical support to business customers who are using the platform. You'll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. You'll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments.
To be successful in this role, you'll need:
- Familiarity with the Agile software development lifecycle, and experience providing technical software support for a B2B software company.
- Experience with a commercial customer incident tracking or CRM system such as ServiceNow, and experience using a software defect tracking system such as JIRA.
- Strong exposure to broad technical skills such as Java development, SQL, application architecture, knowledge of front-end web technologies JavaScript or similar, and a good knowledge of RESTful API's.
- Experience supporting a UNIX/Linux environment would be preferred.
The Role Offers:
- An annual salary of £42,000 per year.
- A Hybrid role with 2-3 days a week onsite (free parking is available).
Interested? Apply today for immediate review of your CV.
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