Front of House Experience Specialist
3 weeks ago
We are seeking a highly skilled and enthusiastic Concierge Team Member to join our dynamic team at Fora Space Limited, where you will play a key role in shaping the future of work and creating exceptional experiences for our members and their visitors.
As a Concierge Team Member, you will be the first point of contact for our members and their visitors, providing a warm and welcoming experience that sets the tone for their time at Fora. You will work collaboratively with various departments to ensure the smooth running of our buildings and deliver exceptional customer service.
Key Responsibilities:
- Provide exceptional customer service to our members and their visitors, ensuring their needs are met and exceeded.
- Plan and deliver events, surprises, and other initiatives to enhance the member experience.
- Work collaboratively with the facilities team to maintain the high standards of our buildings.
- Problem-solve and think creatively to meet the needs of our clients.
Requirements:
- Minimum of 1 year's experience in retail, hospitality, or customer service.
- Outstanding communication and interpersonal skills.
- Comfortable knowledge of MS Office tools, particularly Word and Excel.
- A brilliant self-starter nature to work independently and as part of a team.
Benefits:
- Monday to Friday working hours.
- 28 days holiday.
- Deliveroo lunch allowance once a month.
- Cereal and fruit provided in the buildings.
- Summer Hours: 2 hours back on a Friday for 6 weeks during the summer.
- Uniform allowance.
- Learning and Development opportunities.
- Health shield.
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