Seasonal Brand Ambassador

4 weeks ago


Eastbourne, East Sussex, United Kingdom Lush Full time
About Lush

Lush is a pioneering cosmetics company that has been driven by innovation and ethics since its establishment in 1995 in Poole, Dorset. We create unique, handmade products using fresh ingredients like organic fruits and vegetables, and we're committed to fighting animal testing and over-packaging. Our products are sold 'naked' to customers without any packaging, and we're proud to be 10% employee-owned since 2017.

The Role

We're seeking a Seasonal Brand Ambassador to join our team and provide exceptional customer service during our busiest time of year. As a Brand Ambassador, you'll be the face of our brand, showcasing our beautiful products and providing 5-star customer service. You'll work at the forefront of our business, collaborating with team members to achieve store goals and maintaining a positive and supportive work environment.

Key Responsibilities
  • Provide 5-star customer experience consistently, going above and beyond for our customers
  • Champion our ethics and values during consultations
  • Operate our till systems and handle cash
  • Stock products on the shop floor and ensure they're clean and inviting to customers
  • Engage with customers through active listening and provide relevant information and demonstrations
  • Provide sit-down consultations and bespoke routines to fulfill customer needs
Skills and Experience
  • Customer Service: A genuine passion for delivering exceptional customer service and understanding customer needs
  • Teamwork: Capable of collaborating with team members to achieve store goals and maintaining a positive and supportive work environment
  • Communication: Strong verbal communication skills to engage customers and provide relevant information
  • Adaptability: Ability to adapt to changing circumstances and work effectively under pressure
  • Problem-solving: Skill in identifying and resolving customer issues or complaints
Benefits
  • Holiday allowance
  • 50% discount on Lush products and spa treatments
  • Profit-based bonus
  • Complimentary spa treatment
  • Pension scheme
  • Paid day off for your birthday
  • Cycle to work scheme
  • Discounted rail and bus season tickets
  • Employee assistance programme
  • 6 months' full pay for parental leave
  • Financial childcare support on return to work
  • Flexible working


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