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Customer Service Coordinator

2 months ago

Brooklands, United Kingdom Morgan Sindall Full time

### Job Title: Customer Service Planner

#### About the Role

We are seeking a skilled Customer Service Planner to join our Moat Homes Team at Morgan Sindall Property Services. As a key member of our team, you will be responsible for scheduling appointments and ensuring that our contractual Service Level Agreements are met.

#### Key Responsibilities

* Schedule appointments with clients, sub-contractors, suppliers, and supervisors to ensure efficient service delivery
* Utilize our MSi system to schedule available operatives and subcontractors to jobs
* Communicate with residents, supervisors, and other stakeholders to resolve complex issues and instill customer confidence
* Prioritize works and ensure works-in-progress jobs are within target and appointed where practicable

#### Requirements

* Social Housing and Repair and Maintenance background
* Proven experience in scheduling/planning Disrepairs, Voids, or Complex works
* Competent in communicating with direct operatives, subcontractors, and residents
* Basic building maintenance knowledge
* Planning knowledge of what works can be sequenced or can be undertaken concurrently
* Good level of written English
* Good computer skills
* Good project management skills
* Good communication skills
* Passionate about service delivery and customer satisfaction

#### Benefits

* Profit Share Discretionary Annual Bonus Scheme
* 26 Days Holiday & Bank Hols
* Enhanced Pension Plan
* Healthcare Cash Plan (Including 24hr GP)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Work Perks Discounts & Vouchers
* Buy & Sell Holiday
* Flexible Working & Flexible Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
* Learning & Development Opportunities
* Extensive Wellbeing Support, including EAP
* Loyalty & Values Awards
* Funded Professional Subscription

#### About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works.