IT Service Management Expert

4 weeks ago

London, Greater London, United Kingdom amber labs Full time
Job Title: IT Service Management Expert

Amber Labs is seeking an experienced IT Service Management Expert to lead and manage the integration of service management functions during the merger of two manufacturing companies.

Key Responsibilities:
  • Lead the development and integration of IT service management strategies between the two merging companies.
  • Ensure service management processes are aligned with ITIL best practices, with a focus on improving operational efficiency and minimizing service disruption.
  • Provide strategic direction for the unified IT Service Management (ITSM) team, aligning goals with organizational objectives.
Merger & Transition Planning:
  • Collaborate with leadership from both companies to define the roadmap for IT service integration and establish key milestones.
  • Identify service gaps, redundancies, and opportunities for optimization across both organizations.
  • Ensure seamless integration of IT service desks, incident, change, and problem management processes.
Tool Consolidation & Implementation:
  • Lead the integration of service management tools and platforms (e.g., ServiceNow, BMC Remedy, etc.).
  • Identify and recommend opportunities to leverage automation and self-service capabilities.
Stakeholder Management:
  • Engage with senior leadership, department heads, and other stakeholders to communicate the service integration strategy, ensuring alignment with broader merger goals.
  • Facilitate change management efforts to foster collaboration between IT teams from both companies.
  • Ensure all stakeholders are informed of key milestones, risks, and success metrics.
Requirements:
  • Proven experience in leading ITIL-based service management functions, ideally within a merger, acquisition, or large-scale transformation project.
  • Strong background in manufacturing industry IT service management is highly desirable.
  • Experience with ITSM tools like ServiceNow, BMC Remedy, or similar platforms.
  • Skills:
  • Exceptional leadership and team management skills, with a focus on mentoring and developing high-performing teams.
  • Strong understanding of service management processes and tools, with hands-on experience in process optimization and integration.
  • Ability to manage multiple projects and priorities, delivering results in a fast-paced environment.
  • Excellent communication and stakeholder management skills, with a proven ability to influence at all levels of the organization.
  • Strong problem-solving and analytical skills with a data-driven approach to decision-making.

Amber Labs is an equal opportunities employer and welcomes applications from all qualified candidates. Please note that this is a FTC position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Our Talent Acquisition Team will be in touch to advise you on the next steps.

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