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Service Delivery Manager

2 months ago

Dartford, Kent, United Kingdom Otis Full time

**About the Role**

As a Service Delivery Manager at Otis, you will be responsible for leading a team to deliver exceptional service to our customers. This is a fantastic opportunity to bring your commercial and professional expertise to a dynamic and growing organization.

**Key Responsibilities**

  • Develop and implement strategies to improve service delivery and customer satisfaction.
  • Lead and manage a remote team, providing coaching and mentoring to ensure personal and professional development.
  • Collaborate with internal stakeholders to support business growth and development.
  • Work with the team to identify and implement process improvements.
  • Develop and maintain strong relationships with customers and internal stakeholders.

**Requirements**

  • Proven experience in a management role, with a track record of delivering results.
  • Strong commercial and business acumen, with the ability to analyze data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong IT skills, with experience working with Microsoft-based systems.

**What We Offer**

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • The chance to work with a leading organization in the industry.