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Customer Team Leader

2 months ago

Aberdeen, Aberdeen City, United Kingdom Co-op Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading and developing your team, and ensuring the smooth operation of the store.

Key Responsibilities
  • Provide friendly and welcoming service to customers, ensuring their needs are met and exceeded.
  • Develop and lead a high-performing team, providing coaching, training, and feedback to ensure they have the skills and confidence to succeed.
  • Manage the store's day-to-day operations, including stock management, cash handling, and health and safety procedures.
  • Support the Store Manager in achieving business objectives, including sales growth, customer satisfaction, and team engagement.
  • Build strong relationships with customers, colleagues, and the local community, promoting a positive and inclusive store environment.
What We Offer
  • A competitive hourly rate of £13.32.
  • A 16-hour contract with regular overtime opportunities.
  • A permanent, part-time position with a varied shift pattern.
  • Full, paid training and development opportunities to support your career growth.
  • A range of benefits, including 36 days' holiday, a pension scheme, and access to virtual healthcare services.
Requirements
  • A genuine care for the needs of customers and members.
  • The ability to lead and develop a team, with strong communication and interpersonal skills.
  • Excellent problem-solving and organizational skills, with the ability to work under pressure.
  • A flexible approach to working hours, including early mornings, afternoons, evenings, and weekends.
  • A desire to learn and grow, with a willingness to take on new challenges and responsibilities.
Why Co-op?

At Co-op, we're committed to building a diverse and inclusive workplace, where everyone can reach their full potential. We offer a range of benefits and opportunities to support your career growth, including training and development programs, a pension scheme, and access to virtual healthcare services.