Restaurant Host
7 hours ago
About the Role
Bombay Story Indian Kitchen & Bar is seeking a professional Host or Hostess to join our team and provide exceptional service to our guests. As the first point of contact, you will be responsible for creating a warm and welcoming atmosphere, ensuring a positive dining experience from the moment guests arrive until they leave.
Key Responsibilities
- Welcome guests to the venue and escort them to their assigned dining or bar areas
- Provide menus and announce the Waiter/Waitress's name
- Gather customer feedback and monitor satisfaction while dining
- Alert the area's responsible staff to any issues or concerns
- Greet customers upon departure and make recommendations on menu items
- Assist the Restaurant Manager and their Assistants in maintaining team morale through social and educational events
- Coordinate with wait staff on available seating options and maintain a clean reception area
- Cater to guests requiring extra attention, such as children or elderly individuals
- Answer incoming calls and address customer queries
- Assist wait staff as needed and occasionally take customer orders and deliver food and beverages
Requirements
- English as a first or second language (spoken, written, and reading)
- Availability to work nights, weekends, and holidays
- Positive, engaging personality and professional appearance
- Basic math and computer skills
- Exceptional interpersonal and communication skills
- Strong task and time management abilities
- Eye for detail and understanding of drink mixing tools and techniques
- Well-groomed and presentable
- Discretion and loyalty
- The ability to multitask
- Excellent timekeeping
- Flexible working hours, including working on bank holidays
About Us
Bombay Story Indian Kitchen & Bar is an informal, modern, and genuine Indian restaurant. Our concept is based on the highest-quality Indian street and home-cooked food. We offer a short but well-thought-out, versatile all-day menu featuring salads, grills, and breads. Our team is made up of passionate individuals with big personalities, and we love service excellence delivered in our unique, upbeat, and vibrant style.
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