Apprenticeship Performance Manager

1 week ago

South East, United Kingdom Educated Appointments Full time
About the Role

We are seeking an experienced and skilled Apprenticeship Performance Manager to join our team at Educated Appointments. As a key member of our operations team, you will be responsible for leading a team of Apprenticeship Tutors and ensuring the timely completion of apprenticeship programmes.

Key Responsibilities
  • Performance management of team, ensuring contractual targets and objectives are met in terms of timely success rates, non-starters, referrals, and progressions.
  • Direct responsibility for the recruitment, management, and support of a team of Apprenticeship Tutors (cross sector).
  • Lead a team of Apprenticeship Tutors, setting monthly KPIs to ensure the timely completion of all elements of the Apprenticeship programme, including functional skills and additional learning support.
  • Responsible for the continual staff training to ensure consistency of processes and practices to meet funding, regulatory, and inspectorate requirements.
  • Undertake monthly one-to-ones to appraise and coach ATs and feed into their personal development plans and the Quality Improvement Plan.
  • Support the development of the ATs, both new and existing, ensuring they follow funding guidelines as set by the ESFA and up-to-date inspectorate requirements.
  • Address underperformance and implement corrective methods.
  • Support business growth; work alongside the sales department to maximise new business sales and learner recruitment.
  • Work closely with other Performance Managers, Sales, Compliance, Finance, and Administration Teams to ensure a cohesive approach to the learner experience from application to completion.
About You
  • Proven experience of driving quality learning, including working to and achieving learner start and completion targets.
  • Excellent knowledge and experience of Apprenticeships and funding streams.
  • Proven experience of working within a similar Operations/Performance Manager role with recent experience of managing a team of Assessors delivering on the New Standards.
  • Excellent communication and organisational skills.
  • Strong IT skills and ability to work with e-portfolios and a variety of software platforms.
  • Confident and professional with the ability to work with people at all levels and to develop strong professional relationships with stakeholders.
  • Good understanding of Ofsted requirements.

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