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Retail Department Manager

2 months ago

Glasgow, Glasgow City, United Kingdom Frasers Full time
{"Job Title": "Retail Department Manager - Ralph Lauren", "Job Summary": "We are seeking a highly skilled Retail Department Manager to join our team at Frasers. As a key member of our store management team, you will be responsible for driving sales and KPI performance in assigned departments, partnering with cross-functional teams to achieve business goals, and leading weekly host store management meetings.

Key Responsibilities:

* Directly responsible for sales and KPI performance in assigned departments
* Partner with Brand Liaison Officer, Frasers buying, RL wholesale team to build on business opportunities and achieve business performance goals
* Lead weekly host store management meetings and participate in regional Ralph Lauren meetings
* Communicate with host store staff daily on individual sales goals and other key performance indicators
* Deliver company customer service initiatives and continually search for ways to improve service
* Collaborate in the recruitment, selection, supervision, and development of the team
* Collaborate with store management team on performance reviews and agreeing Personal Development Plans to support retention
* Train and test the team on product knowledge
* Communicate clear sales and service goals and expectations to sales team, providing coaching, training, and constructive feedback on a regular basis
* Use department business reports, profiling, and space analysis information effectively
* Manage the department environment to ensure it represents the brand, complies with creative and product presentation
* Establish and maintain an effective replenishment process in line with store requirements
* Oversee merchandise install directives and ensure standards are effectively maintained
* Promote and manage a high level of security discipline

Requirements:

* Minimum 3 years of progressive retail experience
* Minimum 2 years of store/dept management experience in the service or fashion retail industry
* In-depth knowledge of the retail market, including competitor activity
* Strong communication and interpersonal skills, energetic and authentic presence on the shop floor
* Desire to build relationships and promote teamwork and develop people
* Confident in giving feedback that promotes positive behavioral change
* High level of analytical and reporting skill
* Action-oriented and solution-driven to achieve results
* Competent in IT systems, including Excel and Microsoft Word
* Team player who recognizes and celebrates the contributions and achievements of others

Rewards:

* Basic rate salary \u00a328,256 per annum
* Monthly commission
* Monthly and quarterly bonus
* 28 days holiday a year, inclusive of bank holidays
* Group rewards and recognition
* 20% staff discount across all Frasers group stores
* Excellent bonus scheme paid monthly
* Uniform discount

If you are a motivated and results-driven individual with a passion for retail and customer service, we encourage you to apply for this exciting opportunity.

Please note that this job description is a summary of the main responsibilities and requirements for the role. It is not an exhaustive list of tasks and duties.

Frasers is an equal opportunities employer and welcomes applications from all qualified candidates.