Customer Service Representative

3 weeks ago

Cheltenham, Gloucestershire, United Kingdom Superdry Full time

About the Role

We are seeking a highly skilled and experienced Global Account Manager to join our Sourcing and Purchasing team at Superdry. As a key member of our team, you will be responsible for servicing the requirements of our global licensee partners, ensuring they feel heard, supported, and valued at every stage.

Key Responsibilities

  • Provide regular product and order placement information to our global licensee partners.
  • Maintain regular communication with key stakeholders, including Design, Central Purchasing, and Wholesale.
  • Be the point of contact for ensuring delivery requirements are satisfied by working closely with the Central Purchasing team on PO raising and critical path management.
  • Analyse data and generate reports to present back to senior management on how Accounts are performing and translate this data back to the brands strategy.
  • Support the onboarding of new partners, coordinating with internal teams such as logistics and wholesale on commercial terms and aligning to existing processes as much as possible to promote best practice.
  • Complete other projects and tasks as required to support a fast-paced, growing business.

Requirements

  • An experienced account manager with a proven track record of success.
  • Able to handle large volumes of data with high accuracy.
  • Strong organisation, prioritisation, and time management skills.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
  • Intermediate in Excel and proficient using different systems to independently build clear and easy-to-interpret reports.

What We Offer

  • 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme.
  • An additional day off to celebrate your Birthday.
  • Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave.
  • Company Pension scheme.
  • All employees are covered by our Life Assurance policy whilst working at Superdry.
  • A big staff discount – naturally. Because we know that you love to wear Superdry, you'll benefit from a 50% discount in store and online.
  • Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock.
  • A health cash plan is open to all employees.
  • Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance.
  • Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
  • A range of learning and development materials to help you in your career and grow with us.
  • We like to give back, so we allow our employees time off for volunteering work.
  • A global employee assistance plan in place that you can access anytime you want - it's free and confidential.
  • You'll also have access to a Cycle To Work Scheme and an excellent Car contract hire/purchase scheme.
  • A range of local discounts with businesses across Gloucestershire.

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