Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer contact team, you will be responsible for handling calls from existing and new customers, answering their enquiries, and providing professional, friendly, and helpful support.
Key Responsibilities- Establish new customer insurance policies and administer existing ones
- Liaise with insurance brokers to meet customer requirements
- Develop and maintain strong relationships with customers to encourage brand loyalty and retention
- Stay up-to-date with company culture, values, and identity through ongoing learning and development
- Strong work ethic and ability to thrive in a fast-paced environment
- Customer-focused approach with a commitment to finding the best outcome
- Ability to navigate bespoke computer systems
- Excellent communication and interpersonal skills
- Effective teamworking and organisational skills with attention to detail
- Insurance or financial sector experience (desirable but not essential)
- Competitive annual salary of £22,300 - £24,804
- Up to 33 days holiday + long service increase
- Up to 5 days annual paid sickness leave + long service increase
- Hybrid / remote working
- Flexi-time policy
- Family-friendly benefits & staff policy discount
- Employee Assistance Programme
- Private health insurance
- Free staff gym
- Free parking
- Discounted onsite kindergarten
- Workplace pension scheme
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Customer Service Representative
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