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Lettings Coordinator
2 months ago
About the Role:
We are seeking an experienced Coordinator to join our team at LiveWest, a leading provider of affordable housing in the South West. As a Lettings Coordinator, you will play a crucial role in managing referrals for our Supported Housing Young People's team.
Key Responsibilities:
- Handle incoming referrals to the service, ensuring efficient and compassionate allocation of resources.
- Triage and allocate referrals based on client need, utilizing a strength-based approach to determine the most suitable placement.
- Accurately record client information on our internal systems, maintaining confidentiality and adhering to safeguarding protocols.
- Respond to enquiries from service users, professionals, and other stakeholders, providing clear and concise information.
- Signpost to alternative support services where appropriate, ensuring seamless referrals and minimizing duplication of effort.
- Carry out readiness assessments for new applicants, utilizing a strength-based approach to determine suitability for our services.
- Liaise with partner agencies throughout the referral process, fostering strong relationships and ensuring effective communication.
- Minute taking for multi-agency meetings with professionals, maintaining accurate records and facilitating informed decision-making.
About You:
To be successful in this role, you will possess:
- Excellent administrative skills, with a keen eye for detail and ability to maintain accurate records.
- Understanding or experience of issues surrounding young people and/or homelessness, with a strong awareness of associated risk management.
- Resilience and ability to be open and responsive to the changing needs of young people and commissioners of the service.
- Lone work safety and ability to work effectively as part of a team, with excellent interpersonal and communication skills.
- Good attention to detail, with the ability to manage competing demands and prioritize tasks effectively.
- Excellent organizational skills, with a strong understanding of safeguarding and confidentiality protocols.
About Us:
LiveWest is a leading provider of affordable housing in the South West, with a mission to create better living for better lives. We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment.
