Benefits and Compensation Specialist

2 weeks ago


Wellingborough, Northamptonshire, United Kingdom MEM Recruitment Full time

MEM Recruitment is seeking a skilled Benefits and Money Adviser to work remotely for a high-end housing provider.

Main Purpose of the Job:

1. Delivering a high-performing, customer-focused service for customers across all areas, ensuring the provision and development of good-quality advice and information on money and benefits, and other social welfare matters as appropriate.

2. Helping the association achieve its goals by providing expert guidance and support to customers.

3. Collaborating with the team to develop and implement effective strategies for delivering excellent customer service.

4. Staying up-to-date with changes in benefits and social welfare policies to ensure customers receive the best possible advice.

5. Building strong relationships with customers to understand their needs and provide tailored solutions.

6. Working closely with the housing provider to ensure seamless delivery of services and high customer satisfaction.

7. Identifying opportunities for process improvements and implementing changes to enhance the customer experience.

8. Maintaining accurate records and reporting on customer interactions and outcomes.

9. Participating in training and development opportunities to enhance skills and knowledge.

10. Contributing to a positive and inclusive team culture that values diversity and promotes excellence.



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