Account Manager
1 month ago
Our Key Accounts Customer Services team is the heart of our organization, ensuring our Key Clients receive exceptional service and technical support. As an Account Manager, you will support our key employers and work with our Relationship Managers to guarantee we meet our compliance and service standards, while building strong relationships with our Key Clients.
Key Responsibilities:
- Proactively manage and grow direct working relationships with Key Clients and Key Intermediaries, arranging and attending regular meetings to engage and maintain those relationships.
- Build quality, proactive relationships and rapport with Relationship Managers, supporting them through regular close contact account management.
- Ensure the transactional experience for key clients and intermediaries is at the highest possible standard, by actively maintaining accurate customer records and assisting Key Clients with any queries.
- Actively look to improve the service provided and increase operational efficiency at every opportunity, by creating and reviewing processes and procedure manuals to ensure they have a high level of accuracy.
- Support clients and intermediaries providing information on technical changes, disclosure, governance, and legislative updates in liaison with RM.
Requirements:
- Proven ability to explain detailed and/or complicated information in simple, everyday language.
- Good understanding of the regulatory and legal environment.
- Good working knowledge of the DC pensions market, the types of pension schemes, and their attributes.
- Understanding and working knowledge of implementing our workplace pension solutions.
We are a disability-committed employer, and we welcome applications from candidates who require reasonable adjustments to our recruitment process. We offer an award-winning pension, healthcare cover, an onsite gym, access to a personal trainer, and other employee benefits, including our training program, designed to support our people in developing a fulfilling career.
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