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Change Manager
2 months ago
We are seeking a highly skilled Change Manager to join our team at Three. As a Change Manager, you will play a critical role in ensuring the successful delivery of changes and continuous improvements across our contact centres.
Key Responsibilities- Be the front door for any change into our contact centres, ensuring seamless integration and minimal disruption.
- Support, manage, and/or govern the effective delivery of changes and continuous improvements as requested by stakeholders.
- Design, document, and improve processes to drive customer experience and compliance.
- Lead and support initiatives that impact the Contact Centre function, ensuring alignment with business objectives.
- Deliver, manage, and/or govern all aspects of allocated changes to ensure Contact Centre operational readiness, including stakeholder engagement, planning, development, delivery, tracking, communication, and training.
- Work with the wider team to develop changes that improve performance and customer experience, and improve existing processes, systems, and procedures.
- Establish strong stakeholder relationships with the wider team and stakeholders across the business, including our Contact Centre Partner in India.
- Strong communication and written skills combined with an eye for detail.
- Experience of delivering change initiatives, including leading continuous improvement activity.
- Strong stakeholder management skills with the ability to collaborate with multiple stakeholders.
- Strong experience in telco/contact centre operations.
- Ability to multi-task and work on multiple complex projects.
- A competitive salary range starting at £37,200, with exact salary dependent on experience.
- A performance-based annual bonus and flexible allowance for additional benefits.
- Hybrid working arrangement, with 2-3 days per week working from home and the remaining days in our Reading HQ office or Glasgow office.
- 28 days annual leave, 8 bank holidays, and 3 personal days annually, increasing with length of service.
- Private medical insurance, life assurance, and income protection.
- Free mobile phone package and unlimited sim-card.
- Plus lots more, including wellbeing and learning & development benefits.
We are a diverse and inclusive company, committed to equality in employment and growing a diverse workforce. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
We are a Disability Confident Committed Employer and welcome applications from candidates with disabilities. If you require any reasonable adjustments during the interview process, please let us know when you apply.
