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Account Planning Specialist

2 months ago

Newton Abbot, Devon, United Kingdom TDRS Full time

Job Summary:

We are seeking a highly organized and detail-oriented Account Planning Specialist to join our team at TDRS. As an Account Planning Specialist, you will play a critical role in ensuring the efficient delivery of our services to our customers.

Key Responsibilities:

  • Organize and schedule jobs to ensure timely completion and customer satisfaction
  • Collaborate with our field-based Engineers to ensure they have the necessary resources and support to complete their tasks
  • Manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure we are meeting our business objectives
  • Identify and implement process improvements to increase operational efficiency and effectiveness
  • Develop and maintain strong relationships with our customers and Engineers to ensure their needs are met and exceeded

Requirements:

  • Experience in a planning or coordination role within the service industry, preferably in the door industry
  • Proven track record of planning and scheduling daily workloads for field-based teams
  • Strong knowledge of scheduling and planning principles and practices
  • Excellent administrative and time management skills
  • Ability to work independently and under pressure to meet deadlines
  • Experience working with SLAs and KPIs, with a strong drive to meet and exceed them

What We Offer:

  • Competitive salary: £28,000 - £33,000 based on experience
  • Christmas bonus
  • 20 days holiday plus statutory holidays
  • Pension
  • Opportunities for career growth and professional development
  • A supportive and open company culture