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Ecommerce Executive
2 months ago
Job Category: Ecommerce
Division: Early Careers
Location: UK, Manchester
Job Type: Graduate
About THG: As a global technology group, we specialise in taking brands direct to consumers. Our portfolio includes leading brands and sites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. Our commitment to supporting personal and professional development enables you to shape your future.
Early Careers: Whether you join THG as a graduate, intern, or apprentice, you can take ownership of your career. We believe in giving you the freedom to manage your career, which will help you thrive at THG.
Life at Nutrition & Wellness: THG Nutrition & Wellness is home to some of the best-loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear.
Why be a Graduate Ecommerce Executive at THG? As part of the programme, you will be enrolled into two 6-month rotations across Ecommerce and CRO (Conversion Rate Optimisation) to give you an opportunity to experience different areas of the Division and to enhance your skillset.
Ecommerce Rotation:
- Work closely with senior leaders to learn the art of ecommerce trading.
- Build and manage trading calendars and execute website updates to ensure KPIs are being achieved.
- Use analytics and our in-house reporting platform to gain a strong understanding of the customer journey, to optimise sales, measure performance & define strategy.
- Strategically plan and execute new product launches, promotional campaigns and support the execution of marketing plans.
- Share valuable insights on customer behaviour and trends using our in-house data & technology platform.
- Work collaboratively with the digital marketing team to identify new and innovative ways to drive traffic to the brands websites as well as developing and improving traffic from existing channels.
- Calculate commercials for onsite promotions to ensure GP targets are met.
CRO Rotation:
- Working within the CRO team, you will learn about tracking customer experiences across online channels, devices, third-party tools and payment types.
- Collaborate with our tech developers, as well as the product, marketing, and trading teams to enhance customer funnels and customer success metrics.
- Support the team in aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
- Identify customer website needs and take proactive steps to maintain positive experiences and checkout goals.
- Use customer data and competitor analysis looking at buying behaviours and patterns such as clicks to customers to inform what good acquisition looks like to maximise ROI.
- Analyse customer interactions via both qualitative and quantitative means to understand their behaviour and to assess the longer-term value of a customer to include CLV calculation.
Requirements:
- An ambitious graduate looking to start work after graduation in Summer 2025.
- Degree in a commercial focused role (business, economics, marketing etc.).
- Strong passion for Ecommerce & Digital Marketing, as well as good organisational skills.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Benefits:
- 25 days annual leave plus bank holidays.
- Enhanced maternity and paternity pay, depending on length of service.
- Access face-to-face and virtual appointments with our in-house GP.
- Access our 24/7 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
Other Perks:
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
THG is proud to be a Disability Confident Committed employer.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.