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Roadside Assistance Operator

2 months ago


Haywards Heath, West Sussex, United Kingdom WESTBOURNE MOTORS Full time
Position Overview

Candidate Profile:

  • We are looking for individuals who consistently strive to deliver exceptional customer support in a sometimes demanding atmosphere, those who go the extra mile to provide our clients with tailored solutions.
  • A genuine enjoyment of customer interaction is essential, along with the ability to exhibit a positive attitude, patience, empathy, and understanding.
  • Applicants should possess at least one year of driving experience with vehicles exceeding 3500 kgs.
  • A valid C1E driving license or higher is required.
  • While a technical background is beneficial, it is not mandatory as comprehensive training will be provided.
  • A current digital tachograph card is necessary, and preference will be given to candidates who have completed the requisite 35 hours of CPC training.
  • All applicants will undergo background checks.

Job Responsibilities:

  • This position entails the recovery of vehicles following breakdowns or accidents, primarily within a 100 km operational radius, although longer recoveries to any UK location may occasionally be necessary.
  • Our extensive onboarding training will encompass all facets of the role and will equip you with an industry-recognized foundational qualification.
  • As we respond to breakdowns in various weather conditions, candidates must be prepared to work outdoors and sometimes in challenging circumstances to assist our customers.
  • Night Recovery Operators will follow a four nights 'on' and four nights 'off' schedule, which includes weekends.
  • The annual remuneration for individuals holding HGV C1 or C licenses is £34,000, while those with CE licenses will see their salary increase to £36,000 annually, in addition to various bonus opportunities.

About Westbourne Motors:

Westbourne Motors stands as the foremost independent roadside assistance provider in Southern England. Our commitment to outstanding customer service is realized through our dedicated team and state-of-the-art equipment.

Our Offerings Include:

  • Vehicle Recovery for significant failures or accidents
  • Roadside Repairs
  • Mobile Tyre Services
  • Mobile Fuel Decontamination
  • Workshop Repairs following breakdowns through our extensive network
  • Onward Travel Solutions.

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