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Senior Machine Learning Engineer

2 months ago

London, Greater London, United Kingdom Chattermill Full time
Job Description

Company Overview

Chattermill is a leading provider of Customer Experience Analytics solutions, empowering businesses to make data-driven decisions and improve customer satisfaction. Our mission is to empower teams to see their customer reality and analyze over a billion pieces of customer feedback by 2027.

Job Summary

We are seeking a highly skilled Senior Deep Learning Engineer to join our Data Science team. As a key member of our team, you will be responsible for developing and deploying advanced NLP products, designing data science approaches, and collaborating with cross-functional teams to align AI initiatives with business goals.

Key Responsibilities

  • Develop and deploy NLP/ML models into production environments that directly impact our products and customer experiences
  • Design and productise data science approaches and best practices for scalably extracting valuable customer insights
  • Develop strong relationships with ML Engineering, ML Operations, Engineering, and Product teams
  • Collaborate with cross-functional teams to align AI initiatives with business goals and deliver end-to-end solutions
  • Ensure the scalability, efficiency, and performance of NLP models in production
  • Participate in code reviews, ensuring high-quality code and adherence to best practices

Requirements

  • 4+ years of work experience in Data Science with significant experience in deep learning and natural language processing, especially Large Language Models
  • Experience with deep learning frameworks (e.g. PyTorch, TensorFlow, Keras etc.)
  • An understanding of and passion for deep learning, as well as for the value of actionable customer insights
  • MSc/MEng degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, Computational Linguistics or related fields is preferred
  • A strong understanding of statistical analysis and predictive modelling
  • Strong problem-solving skills: Ability to tackle complex data challenges and provide innovative solutions that are scalable and efficient
  • Strong software engineering skills for prototyping and production solutions
  • Excellent command of at least one programming language (preferably Python)
  • Experience in fast-paced, agile environments managing uncertainty and ambiguity
  • Interest in mentoring and knowledge sharing with data scientists at Chattermill
  • Great communication, writing, and presentation skills

What We Offer

  • Monthly Health & Wellness budget, increasing with length of service
  • Annual Learning and Development budget
  • Flexible working in a choice-first environment - we trust the way you want to work
  • WFH Equipment (let us know what you need, and we'll get it for you)
  • 25 Holiday Days + your local bank holidays, plus an extra day for every year of service
  • Your birthday off
  • Paid sick leave
  • Enhanced Family Leave - (UK Only)
  • Optional healthcare plan
  • The ability to share in the company's success through options
  • Perks including discounts on cinema tickets, utilities, and more
  • Annual Chattermill summits plus regular socials throughout the year
  • If you're in London, a dog-friendly office with great classes, events, and a rooftop terrace

How to Apply

Our hiring process involves a series of calls and technical tasks to assess your skills and experience. We encourage all qualified candidates to apply, regardless of their background or abilities.