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Healthcare Administrator

2 months ago

Liverpool, Liverpool, United Kingdom NHS Full time
Job Summary

We are seeking a highly organized and detail-oriented Healthcare Administrator to join our team at the NHS. As a key member of our administrative staff, you will be responsible for providing exceptional customer service to patients, doctors, and other medical staff.

Key Responsibilities
  1. Provide High-Quality Customer Service: Ensure each patient/visitor to the practice receives a high level of customer care/service.
  2. Monitor Patient Flow: Monitor the flow of patients into the consulting and treatment rooms.
  3. Manage Prescriptions: Ensure that requests for prescriptions are actioned where possible within one working day.
  4. Answer Phones: Answer phones in a timely manner and ensure they are dealt with in an effective way.
  5. Manage Telephone and Home Visit Requests: Manage all telephone and home visit requests as per the practice process ensuring that all patient contact information is up to date.
  6. Participate in Quality Improvement Initiatives: Participate in 121 meetings to review the quality of calls through call recordings and reflect on any improvements if required.
  7. Work as an Effective Team Member: Work as an effective and responsible team member, supporting colleagues in a flexible and approachable manner.
  8. Ensure Data Accuracy: Ensure that any data entered into the computer is done accurately.
  9. Understand Confidentiality Requirements: Understand and follow the requirements of confidentiality (including General Data Protection Regulation - GDPR) and the Freedom of Information Act.
  10. Participate in Training and Education: Be aware of practice policies on risk management / incident reporting and health and safety. Be aware of issues related to own development and be committed to participate in training and education.
Person Specification
  • Qualifications: A sound general education to GCSE level or equivalent, or equivalent working experience.
  • Personal Skills and Abilities: Excellent administration and organisational skills. A conscientious approach and commitment to working in an adaptable and flexible manner.
  • Experience: A good standard of grammar and spelling in the English language. Experience of using computers, with good keyboard skills. Training or qualifications in customer service, administration, IT or other related areas. Experience of clerical work.