Business Analyst Manager
4 weeks ago
We are seeking a highly skilled Business Analyst Manager to join our team at Worldline. As a key member of our IT Service Desk, you will be responsible for driving ITIL incident and jeopardy management best practices.
Key Responsibilities- Lead, coach, and mentor a team of analysts to ensure all team members meet KPIs, service targets, and quality standards.
- Manage workload distribution using our telephony system/ticketing tool to ensure all Service Desk SLA's are met.
- Participate in internal or external qualifications or training courses as deemed appropriate by the training team or line manager.
- Handle complaints and/or escalations to the best possible resolution for customers and the business.
- Ensure Service Desk performance targets are met consistently.
- Adhere to company policies, processes, and procedures at all times.
- Have outstanding time management skills with the ability to prioritize tasks effectively.
- Be comfortable managing a large team across varying shifts.
- Awareness/practice ITIL incident/problem management.
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Have 30 days holiday + 4 bank holidays.
- Have employee private medical cover, access to a virtual GP service.
- Access to discounts and cash backs on shopping.
- Purchase a range of flexible benefits through salary sacrifice.
- Have Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme.
- Have Pension – the company will match contributions up to 10%.
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Business Analyst
1 month ago
Edinburgh, Edinburgh, United Kingdom Workonblockchain Full timeBusiness Analyst Job DescriptionWe are seeking a skilled Business Analyst to join our team at CGI. As a Business Analyst, you will play a crucial role in analyzing, defining, and modeling business processes, requirements, systems, and data with stakeholder engagement.Key Responsibilities:Elicit and specify detailed business and system requirements, ensuring...
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Business Analyst
1 month ago
Edinburgh, Edinburgh, United Kingdom Workonblockchain Full timeBusiness Analyst Job DescriptionWe are seeking a skilled Business Analyst to join our team at CGI. As a Business Analyst, you will play a crucial role in analyzing, defining, and modeling business processes, requirements, systems, and data with stakeholder engagement.Key Responsibilities:Elicit and specify detailed business and system requirements, ensuring...
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Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Workonblockchain Full timeBusiness Analyst Job DescriptionWe are seeking a skilled Business Analyst to join our team at Workonblockchain. As a Business Analyst, you will play a crucial role in analyzing, defining, and modeling business processes, requirements, systems, and data with stakeholder engagement.Key Responsibilities:Elicit and specify detailed business and system...
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Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Workonblockchain Full timeBusiness Analyst Job DescriptionWe are seeking a skilled Business Analyst to join our team at Workonblockchain. As a Business Analyst, you will play a crucial role in analyzing, defining, and modeling business processes, requirements, systems, and data with stakeholder engagement.Key Responsibilities:Elicit and specify detailed business and system...
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Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Hawksworth Full timeJob Title: Business Analyst - Wealth ManagementWe are seeking an experienced Business Analyst to join our team at Hawksworth, a leading FinTech company in Edinburgh. As a Business Analyst, you will play a crucial role in supporting the development and implementation of our wealth management platforms.Key Responsibilities:Collaborate with stakeholders to...
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Senior Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Hawksworth Full time £80,000 - £100,000Hawksworth is seeking a skilled Business Analyst to join our team in a Wealth Management FinTech company. As a Business Analyst, you will act as a liaison between client stakeholders and staff during development projects. Your responsibilities will include: * Collaborating with cross-functional teams to identify business needs and develop solutions *...
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Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Royal London Group Full timeAbout the RoleWe are seeking a talented and experienced Business Analyst to join our Change team, focusing on delivering high-quality business analysis artefacts across the end-to-end change lifecycle.As a Business Analyst, you will play a critical role in driving business growth and success by providing high-quality deliverables that support projects to...
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Agile Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Core-Asset Consulting Ltd Full timeBusiness Analyst OpportunityCore-Asset Consulting Ltd is seeking an experienced Business Analyst to join their Edinburgh-based team on a 6-month contract basis.Key Responsibilities:Collaborate with internal clients to test and validate workflows.Analyse results generated by coded rules in the order management system.Document existing data sources used by the...
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Agile Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Core-Asset Consulting Ltd Full timeBusiness Analyst OpportunityCore-Asset Consulting Ltd is seeking an experienced Business Analyst to join their Edinburgh-based team on a 6-month contract basis.Key Responsibilities:Collaborate with internal clients to test and validate workflows.Analyse results generated by coded rules in the order management system.Document existing data sources used by the...
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Agile Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom careers4a - Jobboard Full timeJob Title: Agile Business AnalystOur client, a reputable asset management firm, has an exciting opportunity for an experienced Business Analyst to join their Edinburgh-based team on an initial 6-month contract basis.Key Responsibilities:Collaborate with internal clients to test and validate workflows, ensuring alignment with operational needs.Analyze results...
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Agile Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom careers4a - Jobboard Full timeJob Title: Agile Business AnalystOur client, a reputable asset management firm, has an exciting opportunity for an experienced Business Analyst to join their Edinburgh-based team on an initial 6-month contract basis.Key Responsibilities:Collaborate with internal clients to test and validate workflows, ensuring alignment with operational needs.Analyze results...
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Business Analyst
1 month ago
Edinburgh, Edinburgh, United Kingdom Royal London Group Full timeAbout the RoleWe are seeking a talented and experienced Business Analyst to join our Change team, focusing on the Big Little Things initiative. As a Business Analyst, you will be responsible for delivering a range of BA artefacts across the end-to-end change lifecycle.With the opportunity to work alongside the Build the Future team, you will play a critical...
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Business Analyst
1 month ago
Edinburgh, Edinburgh, United Kingdom Royal London Group Full timeAbout the RoleWe are seeking a talented and experienced Business Analyst to join our Change team, focusing on the Big Little Things initiative. As a Business Analyst, you will be responsible for delivering a range of BA artefacts across the end-to-end change lifecycle.With the opportunity to work alongside the Build the Future team, you will play a critical...
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Business Systems Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom careers4a - Jobboard Full timeJob Opportunity: Business Analyst in Asset ManagementWe are seeking a highly skilled Business Analyst to join our team in Edinburgh. The ideal candidate will have a strong background in asset management and experience working with order management systems.Key Responsibilities:Document existing data sources used by the Investment Compliance team.Analyse...
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Senior Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Hawksworth Full time £80,000 - £100,000Business Analyst Opportunity in FinTechWe are seeking a skilled Business Analyst to join our team at Hawksworth. As a Business Analyst, you will play a key role in liaising between client stakeholders and staff during development projects.Key Responsibilities:Act as a liaison between client stakeholders and staff during development projectsCollaborate with...
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Senior Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Hawksworth Full time £80,000 - £100,000Business Analyst Opportunity in FinTechWe are seeking a skilled Business Analyst to join our team at Hawksworth. As a Business Analyst, you will play a key role in liaising between client stakeholders and staff during development projects.Key Responsibilities:Act as a liaison between client stakeholders and staff during development projectsCollaborate with...
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Business Systems Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom RedRock Resourcing Full timeBusiness Analyst Opportunity in EdinburghWe are seeking a skilled Business Analyst to join our team at RedRock Resourcing. The ideal candidate will have a background in reporting and analytics, with experience in data visualization tools such as Power BI or Tableau.Key Responsibilities:Develop and maintain business intelligence solutions to support...
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Agile Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom ClearSky Logic Full timeJob Title: Agile Business AnalystClearSky Logic is seeking a skilled Agile Business Analyst to join our Special Ops team. As a key member of our team, you will be responsible for driving change, ensuring smooth delivery of impactful software solutions, and collaborating with project managers to assess change requests.Key Responsibilities:Collaborate with...
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Business Process Analyst
1 week ago
Edinburgh, Edinburgh, United Kingdom Workonblockchain Full timeBusiness Process AnalystWe are looking for a skilled Business Process Analyst to join our team at Workonblockchain. As a Business Process Analyst, you will be responsible for analyzing, defining, and modeling business processes, requirements, systems, and data with stakeholder engagement.Your Key ResponsibilitiesElicit and specify detailed business and...
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Senior Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Hawksworth Full time £80,000 - £100,000Business Analyst Opportunity in FinTechWe are seeking a skilled Business Analyst to join our team at Hawksworth. As a Business Analyst, you will play a key role in liaising between client stakeholders and staff during development projects.Key Responsibilities:Act as a liaison between client stakeholders and staff during development projectsCollaborate with...