Technical Content Specialist
3 weeks ago
We are seeking an experienced Technical Writer to join our IT Service Desk team at Head Resourcing Ltd.
Key Responsibilities:
- Develop and maintain high-quality knowledge assets, including runbooks and process improvements.
- Utilize knowledge management tools and technologies, such as ServiceNow and Confluence, to capture and maintain knowledge articles.
- Collaborate with the team to ensure accurate and up-to-date documentation.
- Apply excellent written and verbal communication skills to effectively convey complex information.
- Work independently and as part of a team to achieve goals and objectives.
Requirements:
- Proven experience as a Technical Writer, preferably in IT Support/Service Desk environments.
- Strong understanding of knowledge management tools and technologies.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Attention to detail and commitment to high-quality documentation.
About Us:
Head Resourcing Ltd is committed to being an inclusive business where diversity is valued and celebrated. We welcome enquiries and applications from everyone and are happy to discuss workplace adjustments to ensure equal opportunities.
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