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Customer Service Trainee
2 months ago
Job Summary
This is an exciting opportunity for an ambitious individual to join Stoneacre Motor Group as an Apprentice Parts Administrator. As a key member of our team, you will play a vital role in supporting our Parts Administration function, working closely with internal sites and external customers to ensure seamless communication and efficient order processing.
Key Responsibilities
- Report and manage parts orders, ensuring timely delivery and resolution of any delays or back-orders.
- Oversee high-value accounts, identifying opportunities for cost savings and process improvements.
- Initiate proactive measures to source alternative parts supplies, minimizing downtime and maximizing customer satisfaction.
- Perform administrative tasks, including data entry and system maintenance, to ensure accurate and up-to-date records.
- Build strong relationships with internal stakeholders and external customers, providing exceptional customer service and support.
- Communicate effectively with customers, keeping them informed of order status and resolving any issues promptly.
Training and Qualifications
As an Apprentice Parts Administrator, you will receive comprehensive training and development opportunities, including:
- Level 3 Business Administration qualification, including Functional Skills if required.
- Continuous Professional Development (CPD) programs to support your career growth and progression.
Career Progression
With Stoneacre Motor Group, you can progress to management level and beyond, taking advantage of our strong training programs and opportunities for advancement. Our commitment to employee development and career growth ensures that you will have the skills and knowledge to succeed in your role and beyond.
