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Hospitality Team Member

2 months ago

Harrogate, North Yorkshire, United Kingdom Warner Hotels Full time

Job Opportunity at Warner Hotels

About the Role

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Warner Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.

Key Responsibilities

  • Provide outstanding customer service to guests, responding to their needs and exceeding their expectations.
  • Work collaboratively with the food and beverage team to ensure seamless service delivery.
  • Develop and maintain a thorough knowledge of our products and services to provide informed recommendations to guests.
  • Contribute to a positive and inclusive team environment, supporting colleagues and promoting a culture of excellence.
  • Participate in ongoing training and development to enhance skills and knowledge.

What We Offer

  • Competitive hourly rate with opportunities for career progression.
  • Free use of gym and leisure facilities for you and your family.
  • Discounted food and beverage options for you and your loved ones.
  • Access to exclusive discounts and offers with national brands and retailers.
  • Opportunities for career development through recognized qualifications and in-house training.

Requirements

  • Excellent communication and interpersonal skills to build strong relationships with guests and colleagues.
  • A passion for delivering exceptional customer service and exceeding guest expectations.
  • A willingness to learn and adapt to new situations and challenges.
  • A commitment to teamwork and collaboration to achieve shared goals.

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