Senior IT Support Specialist

1 week ago

Stanley, Durham, United Kingdom PARADIGM EMPLOYMENT SERVICES LTD Full time
3rd Line Engineer Opportunity

We are seeking a highly skilled and experienced 3rd Line Engineer to join our team at Paradigm Employment Services Ltd. As a key member of our IT support team, you will be responsible for providing technical lead services on project work, consulting with clients and team members to design solutions, and implementing solutions for clients.

Main Responsibilities:
  • Provide technical lead services on project work such as Microsoft 365 migration, server installation, and hardware/network refreshes.
  • Consult with clients and team members to design solutions that meet their needs.
  • Work with clients to arrange site visits, downtime windows, and maintenance schedules.
  • Implement solutions for clients on both small works and projects, including configuring and installing equipment.
  • Ensure day-to-day service delivery is in line with our working policies, operating procedures, and ISO standards.
  • Take ownership of escalated issues from other Support colleagues, following through to completion.
  • Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
Main Requirements:
  • Experience gained working in a 2nd or 3rd Line IT Support role, either in an IT department as part of a wider organisation or as part of an MSP (external managed service provider).
  • Understanding of and hands-on experience with networking technologies and their associated concepts such as VLANs/LAN/WAN/WiFi/DHCP/DNS.
  • Exposure and understanding of the use and benefit of RMM solutions in the automation of machine maintenance and remote fixes.
  • Experience gained working with Microsoft Windows and Server Support, including Microsoft 365 and Azure.
  • Creative with a positive outlook to new challenges and change.
  • Excellent communication and interpersonal skills, with a friendly approach.
  • Full UK driving licence.
What We Offer:
  • Negotiable salary £30,000-£40,000 per annum.
  • Monday to Friday (office-based role).
  • Unrivalled career development prospects and opportunity to progress.
  • Technology purchase scheme.
  • 29 days annual leave including bank holidays/Pension.
  • Health and wellbeing benefits scheme.
  • Dedicated monthly training day (in-house, formal courses, or self-study).
  • Quarterly Bonus Scheme.
  • Access to a company pool vehicle.

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