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Finance and Administration Officer
2 months ago
Job Summary:
We are seeking a highly skilled and organized Finance and Administration Officer to join our Financial Assurance & Debt Management Team on a fixed-term contract. As a key member of our team, you will play a vital role in ensuring the council meets its statutory and contractual duties for payments and income collections relating to its care and support services.
Key Responsibilities:
- Provide specialist operational and financial administrative support to care providers, care professionals, and customers.
- Utilize technical knowledge of adult social care finance processes to ensure accurate and timely financial transactions.
- Manage and maintain accurate records of customer contact, including financial assessments, documentation, and direct payment audits.
- Collaborate with colleagues to resolve routine and sensitive financial issues for customers through effective negotiation and mediation skills.
- Develop and implement payment plans to recover debt, ensuring compliance with council policies and procedures.
- Contribute to a positive and supportive team environment, providing excellent customer service to council colleagues and members of the public.
Requirements:
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
- Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues and customers.
- Proficiency in using financial systems and software, including the central finance system.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Commitment to providing excellent customer service, with a focus on meeting the needs of our customers.
What We Offer:
As a Finance and Administration Officer with North Lincolnshire Council, you will have the opportunity to work in a dynamic and supportive team environment, with access to ongoing training and development opportunities. We are committed to providing excellent customer service and ensuring that our customers receive the highest level of support and care.
