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Logistics Operations Supervisor
3 months ago
Logistics Operations Supervisor
Salary: £38,000
Excellent Benefits
Hybrid Working
Elevation Recruitment Group is collaborating with a prominent manufacturing organization seeking a dedicated Logistics Operations Supervisor to enhance their team.
Our client is a distinguished manufacturing entity committed to providing superior products to their esteemed clientele. They emphasize excellence, innovation, and customer satisfaction in all their endeavors.
Key Responsibilities:
- Lead and manage the logistics operations team, offering direction, mentorship, and support to meet performance objectives and key performance indicators (KPIs).
- Formulate and execute strategies aimed at improving the logistics experience, optimizing workflows, and increasing operational efficiency.
- Oversee customer inquiries, feedback, and grievances, ensuring swift resolution and upholding a high standard of customer satisfaction.
- Address customer complaints related to orders, shipments, and returns, coordinating internally for prompt resolution and response.
- Prepare and deliver monthly management reports.
- Establish relevant policies and procedures to ensure adherence to logistics principles and practices, as well as applicable regulations, while monitoring compliance in these areas.
Qualifications:
Proven experience in a supervisory or managerial role within a logistics or manufacturing setting is essential.
