Key Holder
2 days ago
Job Summary
A Key Holder is responsible for supporting the management team in the daily running of the store, specifically opening, closing, and operations, while seeking opportunities to drive sales through consistently remaining consumer-focused.
Key responsibilities include:
- Holding keys for the store and being responsible for the store opening and closing processes.
- Supporting the management team with the daily operations of the store/counter.
- Reflecting a credible and professional Brand image to all internal and external consumers at all times.
- Maximizing sales through selling, providing excellent service, and retail standards.
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
Sales and Service
Key Holder is responsible for consistently delivering Brand service and sales expectations at all times. This includes:
- Processing till transactions effectively, accurately, and efficiently.
- Managing queues, as necessary.
- Answering the phone in the correct manner and dealing with consumer queries accurately.
- Tailoring the experience to meet consumer needs, providing alternatives and additional items and online, where appropriate.
- Adhering to appearance guidelines and personal standards.
- Understanding and delivering daily and weekly Brand KPIs.
- Engaging and communicating effectively with consumers, providing accurate advice.
- Effectively and efficiently dealing with stock queries from consumers.
- Effectively delivering Brand Services as required.
- Using social media to engage with consumers and maximize sales opportunities.
Product Knowledge & Retail Standards
Key Holder is responsible for identifying features and benefits of products, providing consumers with relevant information. This includes:
- Demonstrating a thorough understanding of the Brand and product.
- Adhering to all store/company retail standards.
- Maintaining housekeeping standards.
- Supporting the management team with visual merchandising changes, adhering to guidelines.
- Maintaining an up-to-date awareness of new stock, best sellers, out of stock categories, and layouts.
- Identifying faulty stock, where appropriate, and taking appropriate action.
Operations
Key Holder is responsible for attending operations and stock management training. This includes:
- Responsible for the opening of the store and beginning preparations for the day.
- Responsible for closing and securing the store/counter at the end of the shift.
- Responsible for banking and till balancing.
- Ensuring the store/counter is clean and organized.
- Supervising the cleaning and delivery staff and overseeing them outside of business hours.
- Following Brand/store procedures when receiving, checking, and unpacking deliveries and actioning stock movements.
- Storing stock as per guidelines and procedures.
- Accurately and effectively following stock counting procedures, when required.
- Effectively following the replenishment process within agreed timeframes.
- Accurately actioning promotions and discounts as per guidelines and/or instruction.
- Adhering to the daily/weekly deployment rota.
- Keeping abreast of company/store information by means of workplace, team briefs, newsletters, or any other forums the Brand utilises.
- Adhering to all communicated company standards, Policies, and Procedures.
Teamwork
Key Holder is responsible for offering support and training to colleagues, where appropriate, while ensuring own responsibilities are fulfilled. This includes:
- Assisting cashiers in periods of high customer volume.
- Treating colleagues as consumers and providing them with the best service possible.
- Acting as a role model and encouraging colleagues to achieve agreed standards.
- Taking personal responsibility and ownership for development.
- Understanding the company culture and promoting the Brand image at all times.
- Seeking opportunities to share best practice in order to benefit the store.
- Displaying a high standard of conduct, performance, and behaviour at all times, in line with company guidelines, policy, and procedure.
Security and Health & Safety
Key Holder is responsible for managing the alarm system, including setting and disarming it. This includes:
- Responsible for ensuring that the security system is in working order.
- Required to be a part of the store 'on call' team should the alarm be triggered out of hours.
- Identifying problems with working conditions, observed hazards/maintenance issues, and reporting them to management.
- Adhering to store/company Security Policy and Procedures and taking personal responsibility.
- Adhering to store/company Health & Safety Policy and Procedures, ensuring compliance to legal responsibilities and obligations.
- Following fire safety procedures and understanding how to use associated equipment safely.
- Demonstrating continual awareness of all Health & Safety requirements relating to lifting, carrying, and effective use of ladders/steps, etc.
- Following and helping to organise evacuation/emergency procedures, where appropriate.
Qualifications
Key Holder must possess:
- Demonstrable understanding of excellent service.
- Responsible and trustworthy.
- Ability to problem-solve.
- Passion for Brand.
- High attention to detail and solid understanding of company processes.
- Ability to learn quickly and compliant in nature.
- Ability to hold an engaging conversation.
- Possess and acts upon initiative.
Job Details
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number:
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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