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IT Support Technician

2 months ago

St Albans, Hertfordshire, United Kingdom Omega Full time
Position Overview

Job Title: IT Support Technician

Employment Type: Contract

Work Arrangement: Onsite

Sector: Fast-Moving Consumer Goods (FMCG)

Location: St Albans

Compensation: Competitive daily rate (PAYE or PAYE Umbrella, Inside IR35)

Profile – IT Support Technician

Omega is a prominent player in the UK food industry, boasting a rich history that extends back to the early 18th century. We are currently in search of an IT Support Technician to join our team at the headquarters.

Role Responsibilities - IT Support Technician

The IT Support Technician will be responsible for delivering 3rd line support with a focus on incident and problem management.

Key Responsibilities – IT Support Technician

  • Ensure that incidents and requests assigned to the IT Support Technician are resolved within the agreed Service Level Targets (SLTs).
  • Promote effective incident and request management, providing a top-tier service.
  • Manage all incidents and requests directed to third parties in a professional and timely manner, maintaining ownership of the resolution process until closure is achieved.
  • Document all fixes and workarounds in accordance with established guidelines and the IT Security Policy.
  • Possess a comprehensive understanding of core IT infrastructure products.
  • Exhibit a strong grasp of ITIL methodologies.

Qualifications/Experience – IT Support Technician

  • In-depth knowledge of Microsoft Active Directory, Microsoft Configuration Manager, Print Services, Entra, Intune, AutoPilot, and other related Microsoft tools.
  • Experience with Zoom Video Conferencing and Voice administration.
  • Proficiency in Microsoft Office 365 and Azure Active Directory administration.

Individuals currently working as IT Support Engineers, 2nd Line Support, 3rd Line Support, IT Managers, IT Service Engineers, or Technical Support Specialists may find this role aligns with their expertise.

For further information regarding this opportunity, please refer to our website.