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Club Membership Coordinator

2 months ago

London, Greater London, United Kingdom 67 Pall Mall Full time

About 67 Pall Mall

We are seeking a dedicated Membership Manager to enhance our team at 67 Pall Mall.

This position presents a fantastic opportunity for an enthusiastic professional eager to advance their career within a vibrant environment.

The establishment features a stunningly designed atmosphere, complete with custom tableware and one of the most extensive wine selections in the nation.

Key Responsibilities

  • Project, establish, and execute the membership budget, encompassing new acquisitions, retention efforts, and adjustments across all categories on a daily, monthly, and annual basis.
  • Collaborate with the Clubs teams to formulate and achieve sales and retention objectives.
  • Coordinate marketing and sales initiatives across the Club to create a compelling and cohesive member experience strategy.
  • Assist in refining membership categories to ensure they remain relevant, appealing, and commercially viable for current and prospective members.
  • Develop standard operating procedures to guarantee consistent and accurate management of all membership administrative tasks and fee collection.
  • Provide daily, weekly, and monthly reports as required by the Head of Membership.
  • Address member inquiries and concerns regarding club membership, ensuring exceptional standards of member administration and customer service are upheld.
  • Be accountable for meeting individual membership targets, which include administrative responsibilities.
  • Facilitate and manage membership committees and focus groups.
  • Proactively create a sales and outreach strategy to attract new members.
  • Serve as a liaison between reservations, front-of-house, and Membership, acting as the representative for guest relations concerning membership.

What We're Looking For

To excel in this role, candidates should possess the following qualifications, attitudes, behaviors, skills, and values:

  • Prior experience in membership sales within a private members' club.
  • Experience in sales roles.
  • Ability to communicate effectively with a diverse range of stakeholders.
  • Strong attention to detail and capability to meet deadlines.
  • Robust commercial and financial insight.
  • Excellent verbal and written communication skills.

What We Offer for Our Membership Manager:

  • Complimentary meals during shifts
  • 29 days of annual leave
  • WSET training and other professional development opportunities
  • Uniform provision
  • Pension plan
  • Dedicated training from our management team
  • Social events during summer and Christmas
  • Generous staff discounts at the club
  • Discounts on staff purchases
  • Cycle to Work Scheme

67 Pall Mall is committed to promoting equal opportunities for all employees.