Service Operations Supervisor

3 weeks ago


Middleton, United Kingdom Pentagon Motor Group Full time

Job Overview

We are excited to announce a new opportunity within our esteemed Pentagon Motor Group. Our Aftersales division is seeking a dedicated Service Operations Supervisor to enhance our team.

Are you the right fit?

If you possess:

  • A strong commitment to providing outstanding customer service?
  • Experience as a Service Operations Supervisor, or perhaps as a Technician or Service Advisor eager to take on new responsibilities?
  • A proactive approach with a focus on quality and efficiency?

Then you might be the ideal candidate we are searching for.

What We Offer:

Joining Pentagon means you will benefit from a comprehensive package that includes:

  • 30 days of annual leave (including public holidays), increasing with tenure.
  • A Recommend a Friend initiative.
  • Discounts on leisure activities for you and your loved ones.
  • Retail savings on shopping and dining experiences.
  • Fully funded, nationally recognized training programs.
  • Manufacturer-specific skill development.
  • Salary financing options.
  • 24/7 access to an Employee Assistance Program and designated Mental Health First Aiders.
  • Pension scheme contributions.
  • Referral bonuses for customer recommendations.
  • Exclusive discounts on our products and services for friends and family.

We are committed to providing exceptional training and career development opportunities, ensuring a clear path for growth within our organization.

Your Responsibilities:

As a Service Operations Supervisor, your duties will include:

  • Managing the team of Technicians; coordinating their workloads and daily tasks.
  • Promoting productivity and maintaining high standards of workmanship.
  • Engaging with customers to understand their needs.
  • Ensuring efficiency and clarity in meeting customer expectations.
  • Meeting established deadlines consistently.
  • Communicating effectively with other departments within the dealership.
  • Adhering to company and brand standards.
  • Maintaining accuracy in all administrative tasks.
  • Maximizing departmental profitability through effective practices.

Who We Seek:

The ideal candidate will:

  • Have a background in Aftersales.
  • Exhibit strong leadership capabilities.
  • Possess excellent communication and organizational skills.
  • Adapt flexibly to the needs of the business.
  • Be eager to learn and grow professionally.
  • Be driven by targets and strive to surpass them.
  • Demonstrate effective time management skills.
  • Showcase strong coaching abilities.
  • Be a collaborative team player.
  • Hold a valid UK driving license.

Why Join Us?

At Pentagon Motor Group, we value our employees and are dedicated to fostering a supportive and dynamic work environment.



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