Site Reliability Engineering Manager

4 weeks ago

London, Greater London, United Kingdom Apollo Solutions Full time

{"h1": "Site Reliability Engineering Manager", "p": "At Apollo Solutions, we are seeking a highly skilled Site Reliability Engineering Manager to lead our team in ensuring services are operational while supporting program timelines and business outcomes.

Responsibilities:

* Lead the L1/L2 team to improve the cycle time and efficiency of incident & service request resolution, including blameless post-mortems and problem records.
* Ensure service tickets and incidents are resolved within SLA and effectively passed on to product teams for L3/L4 support.
* Drive cloud compliance framework controls such as Annual DR and recovery testing, capacity management, etc.
* Improve the percentage of service tickets and incidents resolved by the team without escalation.
* Identify top reasons for service requests and incidents and address root causes to reduce ticket volume quarterly.
* Provide thought leadership in operational areas such as change and release management, capacity management, backup, and recovery.
* Ensure team members are appropriately skilled and identify candidates for transition from Ops roles to SRE.

Requirements:

* Solid understanding of the SRE role and principles.
* Experience with Azure and GCP, Kubernetes, container registries, and networking.
* Experience with CI/CD and infrastructure as code tools such as Terraform, GitHub, Azure DevOps, Jenkins, Chef.
* Experience leading an SRE or Operations team.
* Negotiation skills to influence technical and leadership decisions.
* Good understanding of public cloud security.
* Experience in a large, complex, highly regulated industry.
* Previous experience leading a team responsible for the public cloud estate.
* Azure or GCP Certifications are desirable.
* Experience handling risks and controls across technical platforms.
* Desire to learn and cross-skill.

What We Offer:

* Up to 15% pension contribution.
* 30% bonus.
* Hybrid working pattern.
* Private Healthcare.
* Access to Share Schemes.

If you are passionate about Platform Engineering/Site Reliability and want to be part of a dynamic team shaping the future of Technology, please send your CV for a confidential discussion.

Note: No Sponsorship is offered.

#J-18808-Ljbffr"}

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